Cloudbynea is my technical leadership portfolio focused on AWS Security Operations, Incident Response, Quality Assurance, and Customer Enablement.
With 7+ years of experience in AWS technical support, account security (IAM, MFA), billing operations, and high-severity incident management, this portfolio showcases real-world simulations, operational runbooks, QA cases, and documentation frameworks designed to reflect how modern cloud support and operations teams work at scale.
- AWS account security & incident recovery (IAM, MFA, compromised accounts)
- RCA, escalation workflows & operational runbooks
- QA bug reporting & manual/exploratory testing scenarios
- Salesforce onboarding & Customer Success technical use cases
- Cloud documentation (Markdown, SOPs, Enablement Guides)
- SaaS metrics, reporting & Power BI dashboards
- XML & data structure modeling (in progress)
Each project reflects a production-grade mindset: execution under pressure, customer-critical decisions, workflow optimization, and team enablement.
📍 Based in Costa Rica
🌍 Trilingual: English | Spanish | Portuguese
📧 cloudbynea@gmail.com
