I am a Senior Technical Writer with 9+ years of experience documenting SaaS platforms across DevOps, Retail Tech, and EdTech.
My work focuses on documentation as a product:
- Docs-as-Code workflows
- Developer and platform documentation
- Clear onboarding journeys for complex systems
- Demo-driven explanations instead of walls of text
I believe good documentation reduces meetings, support tickets, and cognitive load.
- End-to-end documentation strategy and execution
- B2B Platform and SaaS documentation
- Tutorials, long-form guides, and API documentation
- Video-first learning for developers and operators
I enjoy taking systems that look intimidating on day one and making them usable by day two.
- Owned documentation strategy for a Kubernetes-native platform
- Migrated documentation from GitBook to Docusaurus 3.0 for KubeCon
- Restructured docs to improve discoverability and self-serve onboarding
- Supplemented workflows with 70+ tutorial videos
- Reviewed and merged 160+ documentation pull requests
- Documented 25+ plugins across the ecosystem
- Built the entire platform documentation from scratch
- Created 100+ tutorial videos and scaled the YouTube channel
- Contributed directly to Commerce API documentation
- Designed internal technical writing training programs
- Documented operating systems and large-scale exam platforms
- Created a Known Error Database with 200+ OS issues
- Worked on OS security, CVE analysis, and remediation documentation