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Michael Herzog edited this page Aug 25, 2014 · 1 revision

Why do I get "We're sorry, an internal error has occurred"

This page gets displayed if any error has occured so the visitor of the shop won't see the original error message that was rendered by ASP.NET. Unfortunately it tells us nothing about the real error that has happend. So if you have to research what causes this error, it can be important to turn this custom error page off and display the original error instead.

Therefore we have to edit the web.config. Search for the following node:

<customErrors defaultRedirect="errorpage.htm" mode="RemoteOnly">
    <error statusCode="404" redirect="~/404" />
</customErrors> 

and alter it as follows:

<customErrors mode="Off" />

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