Reporting Business Analyst | Service Performance & Insights | SQL (BigQuery) • Tableau • Excel
Brisbane, Australia • Open to Reporting BA / Service Performance / Insights roles
I turn messy operational and service data into decision-ready reporting — with clear KPI definitions, business rules, validation checks, and action-oriented insight packs.
I bring strong stakeholder discovery, documentation, and hands-on reporting delivery, helping teams make faster, better decisions with metrics they can trust.
- Built 4 reporting visibility packs with requirements, KPI rules, validation notes, and Tableau dashboards
- Strong in regulated and service contexts, with a focus on performance visibility, reporting maturity, and data trust
- Reporting requirements (user stories + acceptance criteria)
- KPI glossary + business rules (grain, caveats, exclusions)
- Data quality & validation (completeness checks, reconciliation, transparency)
- Decision packs (what’s happening, why it matters, what to do next)
- Stakeholder-friendly documentation & change support
All projects use public or simulated datasets — no confidential employer data.
Decision: Prioritise countries for OTD improvement + identify key levers (segment / shipping class)
Stack: SQL (BigQuery) • Tableau
- Repo: Global-Logistics-and-Sales-Performance
- Dashboard: Tableau – Global Logistics
Decision: Identify peak pressure windows + reporting completeness gaps for fairer operational visibility
Stack: SQL (BigQuery) • Tableau
- Repo: Queensland-Hospital-Analysis
- Dashboard: Tableau – Queensland ED Visibility
Decision: Compare pricing patterns + demand-proxy trade-offs + revenue potential indicators (proxy-based)
Stack: Tableau
- Repo: Inside-Brisbane-Airbnb-Economy
- Dashboard: Tableau – Brisbane Short-Stay
Decision: Surface demand patterns + workload drivers + reporting timeliness signals for planning visibility
Stack: SQL (BigQuery) • Tableau
- Repo: nypd-complaints-analysis
- Dashboard: Tableau – NYC Complaints
Reporting & analysis: KPI reporting • trend analysis • root-cause investigation • service performance packs
Data: SQL (BigQuery) • Tableau • Excel • data cleaning • validation • ELT fundamentals
BA & delivery: stakeholder interviews • workshops • documentation • decision logs • change support
Tools: GitHub • Jira/Confluence (working knowledge) • Microsoft 365 • SAP (exposure)
| Outcome | How |
|---|---|
| Faster decisions | Clear visibility, defined KPIs, and decision-ready reporting |
| Better service performance | Bottleneck analysis + prioritised actions |
| Stronger trust in metrics | Validation checks, transparency on exclusions and missingness |
| Better adoption | Stakeholder-friendly documentation and change support |
I’m currently seeking Reporting BA / Service Performance / Insights opportunities in Queensland.